The SEC Assistance Page: Find the Right Help Faster

Need help but not sure where to start? The SEC website now features a new Assistance page designed to guide you to the right resource based on your specific need.

Whether you're seeking self-help guidance, licensing assistance, technical support, pre-sales engagement, engineering services, or general website help, the newly updated Assistance page provides a clear path to the appropriate resources. This streamlines support, reduces delays, and helps users quickly connect with the information or experts they need.

One Place for Answers

The Assistance page serves as a central hub for support information and includes guidance for:

• General website and registration questions
• Product licensing inquiries
• License deactivation and reissue requests
• Customer support options
• Pre-sales engagements and demo requests
• Engineering services opportunities
• Post-sale support resources

Instead of searching through multiple contacts or wondering where to direct a request, users can simply visit the Assistance page and follow the recommended path.

Designed to Simplify Engagement

A key feature of the new page is its clear breakdown of support categories. For example:

• Pre-Sales Engagements provide guidance for quoting, licensing questions, demonstrations, and new opportunities.
• Engineering Services outlines how to engage the SEC team for project scoping and implementation services.
• Post-Sale Support explains how customers can access support resources and escalation paths.
• Licensing Support offers direct access to tools and forms for common license-related needs.

The page also highlights when a Business Needs Analysis (BNA) should be completed to help the team understand customer requirements and ensure the right resources are engaged from the start.

Start Here First

Before your next support request, make the SEC Assistance page your first stop. Visit the site today to quickly identify the right resource and get connected to the help you need.