Assistance

Please review the following information to select the appropriate action. Note that, in order to keep the cost of software to a minimum, the SEC defers software implementation and usage support to its authorized branches and dealers. Please contact your local Konica Minolta branch or authorized dealer to arrange for end-user support. Konica Minolta Authorized Resellers may contact the KMBS Solutions Support as they would for any technical issue.

General Help

Site Help:

For questions about how to purchase, download or register products on this website, click here for help.

Q&A:

For questions about Konica Minolta products such as printers, copiers and fax machines, please direct your inquiries to the main Konica Minolta site.

License Issues:

If you have an issue specific to licensing only of an SEC product that has been registered, please click here and complete the forms on the pages that follow.

Deactivate License:

If you already initiated the offline deactivation process from your computer, you can click on Deactivate License to complete rest of the offline deactivation process. Make sure you have your license deactivation certificate key readily available.

Customer Support

If you are experiencing a technical issue with your registered SEC product, please contact your local Konica Minolta Authorized Reseller for assistance. As an alternative, you may contact Konica Minolta's support personnel in KMBS Solutions Support at (800) 456-6422. You will be charged a fee for this service.

Direct & Dealer Support

The SEC team is here to support you throughout the entire customer lifecycle—from pre-sales through post-sales services and support. Engaging with us is simple: reach out when you need us using the options below.

Pre-Sales Engagements

For quoting, licensing questions, demo requests, please email sec@kmbs.konicaminolta.us with the details of your request

What to expect:

• For new engagements: Begin by completing a Business Needs Analysis (BNA). Then, someone from the team will reach out to you.
• For questions about existing licensing: Please provide the purchase code, SAP order number or registration ID (depending on the SEC solution you are using) and we can answer your licensing questions.
• For demo requests or other inquiries, please provide as much information as possible when emailing, and an engineer will respond to your request.

Important: SEC involvement is required for any new customer engagements, to scope any engineering services that SEC will be executing.

Engineering Services

To engage:

• If this is a new customer/project, please submit a BNA.
• Konica Minolta or Dealer professional services teams should email sec@kmbs.konicaminolta.us
• For existing customers, please provide as much information as possible in the initial email so that an engineer can determine if a discovery call is necessary to quote the services.
• You will receive a follow-up email within one business day with next steps.

Post-Sale Customer Support

The product solutions engineers at the SEC work closely with the Konica Minolta Solutions Support to provide SME / Expert (Tier 3) support. For information on how a customer can start a solutions support engagement, please see: GCS Solutions Support.