Fax in Healthcare: Modernizing Workflows with Dispatcher Stratus and Dispatcher Phoenix

A Modern Solution to an Old Problem

Despite advances in digital communication, fax technology remains a cornerstone of healthcare communication. According to a survey by TigerConnect, over 75% of healthcare providers in the U.S. still use fax machines regularly. Fax's reliability, security, and ease of use make it indispensable in transferring medical records, prescriptions, insurance claims, and other critical documents.

Since fax remains an integral part of the healthcare ecosystem, organizations must ensure that it doesn't become a bottleneck. Solutions like Dispatcher Phoenix and Dispatcher Stratus enable healthcare providers to modernize their fax workflows, combining the security and reliability of fax with the speed and efficiency of advanced automation.

By integrating these tools, organizations can reduce manual effort, improve document accuracy, and focus more on delivering quality patient care—all while ensuring compliance with industry regulations. As healthcare continues to evolve, so must the tools we use to manage its most critical communication workflows.

Revolutionizing Fax Workflows with Dispatcher Phoenix

Dispatcher Phoenix simplifies fax handling by seamlessly integrating fax into automated workflows. For example, incoming faxes can be routed to the correct department or individual based on OCR (Optical Character Recognition) or predefined metadata rules. Dispatcher Phoenix also assists organizations with digitizing and organizing faxes, ensuring they are stored securely and easily accessible.

Through its advanced workflow customization, Dispatcher Phoenix can automatically index faxed documents, apply watermarks, redact sensitive information, and route files to email or shared drives, repositories like OneDrive, SharePoint, or a local EHR system. This automation reduces manual intervention, improves accuracy, and ensures compliance with healthcare regulations. Dispatcher Phoenix workflows can also streamline patient onboarding processes by capturing incoming faxes, such as referrals or insurance documentation, and routing them for review and storage.

Fax and Advanced Automation in Dispatcher Stratus

Dispatcher Stratus takes fax automation a step further by moving fax workflows to the cloud. With integration capabilities like Upland InterFAX, healthcare organizations can send and receive faxes online, eliminating the need for physical machines while retaining fax's security and compliance benefits.

While automation is vital, some processes still require human review. Dispatcher Stratus leverages People Nodes to integrate manual touchpoints into automated workflows. For instance, incoming faxes like patient records or lab results can be routed for manual review and categorization. Once reviewed, the document can be tagged with metadata and automatically routed to the correct system or repository.

Dispatcher Stratus also uses metadata routing to enhance efficiency. Metadata extracted from incoming faxes can be used to trigger specific actions, such as sending a referral to a specialist or filing insurance claims. These features allow healthcare organizations to balance automation with human oversight, ensuring that every document is handled appropriately while minimizing delays.

Ready to Transform Fax Workflows?

To discover how Konica Minolta can help streamline fax automation for organizations, click here.