How Konica Minolta is Using Our Own Technology to Transform Day-to-Day Operations - Part Three

Konica Minolta's Solutions Engineering Center (SEC) built Dispatcher Stratus to help organizations transform traditional business processes into automated human-in-the-loop workflows. What is the best way to ensure that other organizations can benefit from this technology? Implement it in our own business to streamline workflows!

Evaluating Pre-Sales Support Engagement

When a salesperson requests a member of our Engineering Services team be made available to support a pre-sales opportunity, they must submit documentation via a Dispatcher Stratus form as a formal request. This request is routed to the Engineering Services group and work is allocated to specific engineers within the group as they have availability.

Once an engineer is assigned, a job remains on their task list as it moves through the discovery process. During the discovery process, the engineer will be able to trigger automated status update emails to the salesperson to facilitate information sharing and meeting scheduling. Supporting information and other key information can also be stored in OneDrive for Business as a user-selectable choice. This process enables our engineers to focus on the discovery process with the customer while communication and automated actions are configured in Dispatcher Stratus.

Benefit

This workflow provides an automated pre-sales support process that streamlines how we can complete discovery tasks on new opportunities. Other benefits include:

• Timely notifications and reminders about outstanding tasks keep open opportunities top of mind.
• Automated reconciling and storing critical information regarding outstanding projects.
• Properly scoped projects while making sure there is transparency to the sales team.

By using Dispatcher Stratus to automate this process, we can ensure that the business's best practices and requirements are followed, allowing people to focus less on how things happen and more on positive outcomes.

Conclusion

The Dispatcher Stratus Platform is designed for anytime/anywhere access to support automating both centralized and distributed business processes. The solution provides scalable, flexible, and reliable solutions for businesses, including Konica Minolta, who are looking for ways to further streamline core and ad-hoc business processes.

For more information on how organizations can benefit from Dispatcher Stratus, click here.